Legal terms and conditions

Booking and Confirmation:

  • Bookings can be made based on tour itinerary and cost suggested by the company.
  • Confirmation of bookings must be accompanied by a 40% non-refundable deposit of the proposed total tour cost.
  • In the event bookings are made less than Thirty (30) Days ahead of arrival at destination, full payment is expected at the time of confirmation of booking.


  • The nett payment amount transferred must be the amount stated on the Invoice.
  • Charges at point of transfer and intermediary bank charges arising outside of Sri Lanka are not included in invoiced amounts.
  • All payments must be completed at least four weeks prior to commencement of itinerary (unless otherwise stated), where these funds must reach the company within this period.
  • The client will be issued with an official receipt of payment against relevant invoice, which will serve as confirmation of the tour.
  • Price includes applicable Government taxes and changes which are vested in the client.
  • The trip fare does not carry allowances to cover possible cost increases due to currency fluctuations or fuel costs or changes in government taxes or policies and it may be necessary to initiate a rate surcharge at any time if there are exceptional cost increases beyond our control.


  • Cancellations are subject to the cancellation policies of the selected properties however, subject to their policies not being intrusive, we will refund as follows:
    • Up-to 21 days prior to commencement of the itinerary – 60% of the invoice value,
    • Between 15-20 days prior to commencement – 30% of the invoice value,
    • Within 14 days prior to commencement of the itinerary – No refund
  • All liabilities and charges arising from such cancellation would be vested in the client.



  • In the interest of all members of the travel party, insurance is strongly advised and should include loss and damage to personal effects and medical insurance to include evacuation and repatriation.
  • We also recommend trip cancellation insurance. There is always a chance that a client may be subjected to an unanticipated emergency that precludes participation in the tour.
  • The company will not bear any responsibility in this regard.



  • For the avoidance of any doubt, the Company will not be responsible for any financial loss or damage to belongings of clients or for any injury sustained by them whilst such persons are travelling to, from or within Sri Lanka
  • In addition to the terms and conditions set out herein, specific terms and conditions laid down in individual tours will apply as intimated.
  • Quality and delivery of service at hotels and / or other selected accommodation properties including but not limited to guest houses, villas and inns remain the responsibility of the respective property.
  • The Company reserves the right to take photographs during any tour or part thereof, and use the resulting imagery for publication, including promotional purposes in any of its publications or website. By booking a tour with us, participants agree to allow their image to be used for such purposes; participants who prefer that their image not be used must inform our office, in writing, upon booking.
  • All bookings are made with The Travel Cafe (Pvt) Ltd ("the Company") or with its authorised agents.

Our website is Customer-centric. The itineraries themselves focus on your expectations of the destination, the memories and experiences to be taken back, rather than purely on the actual places to be visited. The itineraries themselves focus on your expectations of the destination, the memories and experiences to be taken back, rather than purely on the actual places to be visited.


The Travel Cafe (Private) Limited

Our Offices are located at:
No. 85/23, Jawatte Gardens,
Colombo 5, Sri Lanka

Hours of Operation:
9am to 4pm (Monday through Friday).
Sri Lanka standard time is GMT+5.30

For all other times, including Saturday,
Sunday and Holidays, please telephone...
0094 777 708025

0094 (11) 4280620
0094 (11) 4280747

0094 (11) 711 004 588


Business reg. PV91404

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