Support & FAQ
Frequently Asked Questions
You have found your dream trip, so what next? At The Travel Cafe, we want to make the process of booking your trip as smooth as possible. As such, we have put together these FAQs covering useful topics such as inclusions, booking flights and extra hotel nights, solo travel, and deposits.
General Questions
We offer a range of tours, including cultural heritage tours, wildlife safaris, beach holidays, adventure tours, wellness retreats, and customized private tours.
Yes, all our tours are led by experienced, English-speaking tour leaders with in-depth knowledge of Sri Lanka’s history, culture, and natural attractions.
Absolutely! We offer fully customizable tour packages to suit your interests, schedule, and budget. Please contact us to discuss your preferences.
Sri Lanka is a year-round destination, though the ideal travel time depends on the areas you wish to visit. December to March is best for the west and south coasts, while May to September is ideal for the east coast.
Booking and Payments
You can book a tour directly through our website, by telephone, or by email. Once you select a tour, we will guide you through the booking process and payment options.
We accept payments via credit card, bank transfer, and some digital payment methods. A deposit may be required to secure your booking, with the balance due before the tour departure date.
Yes, we offer discounts for group bookings and families. Please contact us for more details based on your group size.
Our cancellation policy varies depending on the tour and the time of cancellation. Please refer to our Terms and Conditions or contact us for specific information.
Our tour prices are inclusive of most fees and taxes. However, optional activities, certain meals, and personal expenses are not included. We provide a detailed breakdown at the time of booking.
Yes, changes may be possible depending on availability. Additional fees may apply. Please contact us as soon as possible to discuss any changes.
Travel Requirements
Yes, most travelers require a visa to enter Sri Lanka. You can apply online for an Electronic Travel Authorization (ETA) before your arrival. We can provide guidance if needed.
It is recommended to be up to date with routine vaccinations. For specific health recommendations, please consult your healthcare provider or a travel clinic.
We strongly recommend comprehensive travel insurance that covers trip cancellations, medical emergencies, and personal belongings. Some activities may require additional coverage.
We recommend lightweight, breathable clothing, sun protection, comfortable walking shoes, and any essential medications. Pack modest clothing for visits to temples and religious sites.
During the Tour
Most tours include accommodation, airport transfers, transportation, guided excursions, and select meals. Check the specific tour package for a detailed list of inclusions.
Yes, you can choose to skip certain activities if you prefer. Our tours are designed with flexibility, and you can enjoy free time for personal exploration.
We partner with reputable hotels and lodges that meet our standards for comfort, safety, and location. You can expect a mix of boutique hotels, eco-lodges, and luxury resorts, depending on the tour package.
Tipping is not mandatory but is appreciated for good service. For your convenience, we can provide tipping guidelines during the tour.
Most hotels and many public places offer Wi-Fi access, though speeds may vary. SIM cards for local mobile networks are also available and offer affordable data plans. Certain trips include Wi-Fi in the tour vehicle.
We provide comfortable, air-conditioned vehicles for transfers and transportation throughout the tour. For certain tours, additional options such as trains or domestic flights may be included.
Sri Lanka is generally a safe and welcoming destination. Our Tour Leaders are trained to ensure your safety, and we recommend taking common-sense precautions as you would in any travel destination.
Post-Tour and Follow-Up
Yes, we welcome your feedback! After your tour, you will receive a survey, and we encourage you to share your experience with us.
Our website is the best way to keep up to date on future offers, new tours, promotions, and travel tips. You could also write to us at srilanka@thetravelcafe.lk
We value our returning customers and offer loyalty discounts or special perks on future bookings. Contact us to learn more about our loyalty program.
For further assistance, you can reach out to our customer service team via email at srilanka@thetravelcafe.lk or you could send us a message via our website at www.thetravelcafe.lk
