Support & FAQ
Frequently Asked Questions
You have found your dream trip, so what next? At The Travel Cafe, we want to make the process of booking your trip as smooth as possible. As such, we have put together these FAQs covering useful topics such as inclusions, booking flights and extra hotel nights, solo travel, and deposits.
Popular Questions
The price you see on The Travel Cafe website is per person based on two guests sharing a room. Solo pricing can be requested via our Contact Us page.
What is included in this price:
- All hotels.
- Breakfast daily and some evening meals as described in the trip itinerary.
- All porterage and restaurant gratuities.
- All hotel tips, charges, and local taxes.
- Sightseeing and activities as described in your itinerary.
What is not included in this price:
- Flights and visas.
- Extra hotel nights for before and after your trip. These can be added during the booking process.
- Optional experiences. These can be booked and paid for during your trip.
The Travel Café offers airfare on select routes and if you would like an airfare inclusion, please let us know when making your Reservation indicating your country / city of origin.
Usually, a copy of your passport’s bio data page will be required for airline bookings.
Yes, you can book extra hotel nights through The Travel Café. Many guests like to give themselves a little more time in a destination before or after their trip.
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date to begin the process.
If you have booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.
If you have booked directly through The Travel Cafe, please Contact us and we will be happy to add these extra nights for you.
Please note: All hotels are subject to availability.
The price displayed on our trip pages is for a twin room. To check the solo price for a trip, please send us a message on the Contact us page. Solo pricing is available on most trips.
Bookings
The price you see on The Travel Cafe website is per person based on two guests sharing a room. Solo pricing can be found in the first step of the booking process once you have selected your travel dates / departure.
What is included in this price:
- All hotels.
- Breakfast daily and some evening meals as described in the trip itinerary.
- All porterage and restaurant gratuities.
- All hotel tips, charges, and local taxes.
- Sightseeing and activities as described in your itinerary.
What is not included in this price:
- Flights and visas.
- Extra hotel nights for before and after your trip. These can be added during the booking process.
- Optional experiences. These can be booked and paid for during your trip.
Periodically The Travel Cafe website will list trips as definite departures. These occur when a particular trip has reached a minimum number of guests booked and will therefore definitely run except under extraordinary circumstances.
If you wish to join a definite departure, please click Reserve Now under the listing for that trip and if seats are still available, you will have the opportunity to join that trip.
A departure listed as Call Us on the website is almost full and availability will need to be confirmed with our Travel Advisors.
If you select a departure and then receive a message saying that the departure is On Request, this means availability is limited. You will still be able to complete your booking request, but your place will not be confirmed immediately. General tour requests usually take 24 – 72 hours to get confirmation. It is highly likely that your place on an On Request tour will be confirmed.
If you have selected additional hotel nights and the hotel is listed as On Request, the time to confirm this can vary. We aim to get requests answered in 24 – 72 hours.
If your request is taking longer than expected please know we will contact you as soon as possible.
To book a child on a Group, the child must be aged between 5 and 11 years at the time of travel.
The name on your booking should be the name that appears on your passport.
If you have made an error, you could write to us via our Contact Us page indicating your Itinerary / Trip Code and individual booking number.
If your booking has flights as part of the tour, any name changes are subject to airline rules and fees.
The Travel Café’s guests can book with confidence. You are free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.
All changes are subject to differences in rates and availability. This policy only applies to your Travel Cafe trip, airlines will have different policies and costs.
Please note: Additional amendment fees may be incurred.
For bookings made through a Travel Agent, please contact the agent if you are unable to travel.
If you booked directly with The Travel Café, please Contact us.
For trips departing within 24 hours, please call us using the phone number on the website.
Triple room bookings are available on many of our trips, suitable for 2 adults and 1 child. When booking your trip, we define a child as somebody aged 11 years or under. A triple room is not recommended for 3 adults, as the third bed is often a rollaway, which may not be comfortable for an adult.
If you are on a trip as a family of 5 (2 adults and 3 children), then you would require 1 triple room (for 1 adult and 2 children), and 1 double room (1 adult and 1 child).
Flights and Transfers
No. Flights are not included in the trip cost shown on our website.
The Travel Café offers airfare on select routes and if you would like an airfare inclusion, please let us know when making your Reservation indicating your country / city of origin.
Usually, a copy of your passport’s bio data page will be required for airline bookings.
Your departure
Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues.
Airport check-in
All guests including children must have a machine-readable passport valid for six months after your trip return date along with any applicable visas. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any countries during your trip, and then make your way back home.
Airport security
Before flying, you will go through airport security. Restrictions on what you can take on board and in hand luggage vary from time to time and from country to country, so we recommend you read the latest security advice before travelling. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. More information can be found on the website of the airport you are flying from.
We do offer airport transfers on a complimentary basis for select trips.
We will be happy to arrange airport transfers for your booking. If you have booked through a travel agent, please reach out to them, and they will contact us and arrange it.
If you have booked directly with us, you can add transfers once flight details have been added. Please write to us at travelcafesrilanka@outlook.com
The name on your booking should be the name that appears on your passport.
If you have made an error, you could write to us via our Contact Us page indicating your Itinerary / Trip Code and individual booking number.
If your booking has flights as part of the tour, any name changes are subject to airline rules and fees.
If you have booked an Airport Transfer from The Travel Café and provided flight details then please Contact Us to let us know about the change.
Please ensure you have received a confirmation from The Travel Cafe reconfirming your transfers, particularly if your departure is soon.
The ability to amend transfers will vary. We will do our best to make any adjustments, however, if we are unable to confirm please make your own way to the start hotel.
Extra Hotel Nights
Yes, you can book extra hotel nights through The Travel Café. Many guests like to give themselves a little more time in a destination before or after their trip.
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date to begin the process.
If you have booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.
If you have booked directly through The Travel Cafe, please Contact us and we will be happy to add these extra nights for you.
Please note: All hotels are subject to availability.
The hotel will do their best to keep you in the same room, however this cannot be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check in.
This will vary depending on the hotel.
When you receive your travel documents, your hotel booking will show whether breakfast is included.
Solo Travel
As a solo traveller you will incur a single supplement which will entitle you to your own room.
The Travel Café tours are priced per person on twin-share basis. The additional amount is for sole use of said room.
Private Trips
Yes. Under Reserve Now, please indicate your preference for a Private Trip so that our Online Reservation Team can send you the appropriate costs.
We need to know the number of adults traveling, the number of children and their ages at the time of travel, and the number of infants.
For Private Trips, a child is defined as 2 to 12 years and an infant as under 2 years.
All our trips utilize luxury buses, vans and cars. The type of vehicle used will depend on the size of the traveling party.
Group Bookings
We offer enticing discounts when you travel with The Travel Café in a group. Secure between 9-48 places on a set departure and enjoy great benefits. Please Contact Us to find out more about our Group Tour Benefits.
Yes. If you are travelling a group of 15 or more then you can get in touch with us about arranging a Custom Trip.
Discounts
If you have travelled with us before then you are automatically entitled to a 5% discount of your next trip.
This discount will be applied during the booking process. Simply provide details of your previous trips with The Travel Cafe, including the trip name and month and year of travel. If you do not have this information available then please Contact Us.
If you are booking for a group of 9+ you may be eligible for a discount of 5% per person. Please Contact Us for more information.
Payment
How you make your payment depends on how you booked your trip.
If you booked with a Travel Agent, you will need to contact your agent and make payments through them.
If you booked directly with us, you can pay via our website. You will just need your name and booking reference (for example A123456).
Alternatively, you can contact us via chat or email at travelcafesrilanka@outlook.com and we will send you a one-time secure payment link to make a payment.
We accept credit/debit card payments (Visa, MasterCard).
If you would like to give someone your travel credit all you need to do is send us an email to travelcafesrilanka@outlook.com. Please include:
- Your name
- Original booking number
- Name of the new guest
- New booking number
The Travel Cafe will then reach out to verify and move everything over as requested.
Deposits
Our trip deposit amount and full payment due date depends on your trip level.
Generally, a deposit is required with your booking and the balance 21-45 days prior to arrival depending on the seasonality.
Once you have placed a deposit on a vacation, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection.
This deposit protection allows you to use your base deposit of USD$200 towards a future vacation within the next 3 years. All you have to do is contact us or speak with one of our agents to provide the details of your reservation.